Membership, Rescheduling, Pausing or Cancellation

Where you wish to reschedule a one-off class, for any reason, including illness, you must notify us via our nominated email address as soon as possible prior to the scheduled start time for the session with the subject line ‘Reschedule Request’. We will provide you with a link to book in a ‘make up class’ and you will not be charged.

Providing less than 12 hours notice will result in forfeiture of that class Fee and no entitlement to a ‘make-up class’.

Where you wish to pause all services for any reason, you must notify us in writing at least 14 days’ notice prior to the commencement of the pause via our nominated email address with the subject line ‘Pause Request’.

A Pause may be for a minimum of 1 week and a maximum of 4 weeks (in total) for the Term.

Where you wish to cancel your Membership, you may do so at any time by emailing us with the subject line ‘Membership Cancellation’ providing us with 14 days notice from your next billing cycle or within 48 hours of your previous billing cycle. Once your Membership has been cancelled, you will no longer be charged and your make up classes will be forfeited.

Cancellation Request Form